- Lead and manage the LAC Tracker After-Sales team, providing technical, operational, and commercial support for Utility-Scale and PMGD solar projects throughout the O&M phase.
- Manage the complete after-sales lifecycle for Utility-Scale and PMGD customers, including claims, technical issues, failures, non-conformities, product improvements, and customer requirements.
- Serve as the main escalation point for critical customer issues, ensuring timely resolution and effective communication with customers, management, and internal stakeholders.
- Lead the coordination between Engineering, O&M, Sales, Supply Chain, Quality, Procurement, and other departments to develop and implement effective solutions according to project requirements, priorities, and budget.
- Lead the technical diagnosis and Root Cause Analysis (RCA) of tracker-related issues, defining corrective and preventive actions and ensuring proper implementation and closure.
- Oversee post-commissioning and O&M activities, including backtracking, tracker injection, component replacement, repairs, GPS mapping, positioning, troubleshooting, and performance optimization.
- Manage and monitor corrective and preventive action plans (CAPA) across Utility-Scale and PMGD projects, ensuring accountability, deadlines, and continuous follow-up.
- Establish and monitor after-sales KPIs, analyzing team and project performance and presenting management reports, risks, action plans, and improvement opportunities to senior management.
- Lead team planning and performance management, including workload allocation, prioritization, resource planning, technical development, training, mentoring, and performance evaluation.
- Develop and implement regional after-sales strategies and processes to improve customer satisfaction, response times, technical performance, operational efficiency, and overall service quality across LAC.
- Manage spare parts and component availability, including forecasting, stock management, replacement, procurement, logistics, and component sales, ensuring operational continuity for customers.
- Develop and maintain updated O&M manuals, technical procedures, troubleshooting guides, and best practices for tracker products.
- Manage relationships and negotiate with local suppliers and service providers to ensure the availability of critical components and services, particularly when required parts are not available in stock.
- Identify and develop opportunities for after-sales services, spare parts, upgrades, and technical solutions, supporting revenue growth and long-term customer relationships.
- Lead and coordinate technical training programs for customers, O&M teams, and internal stakeholders to ensure proper tracker operation, maintenance, and performance.
- Ensure effective customer relationship management across the LAC region, maintaining strong relationships with key accounts and ensuring a high level of customer satisfaction.
- Drive continuous improvement and operational excellence, identifying recurring issues, implementing lessons learned, and improving products, processes, and after-sales services.
LAC Tracker After-Sales Team Leader
Brazil - São Paulo, Argentina - Home Based, Colombia - Home Based, Mexico - Home Based
Full-time
Permanent employee
Responsibilities
Requirements
English is a must
Desirable Portuguese or Spanish native
Desirable Portuguese or Spanish native
About us
Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.
As Trina Solar continues to expand its capacity, we are looking for talent who is passionate about solar energy. From research and development to sales and marketing to manufacturing and operations, Trina Solar looks for people who thrive in exciting, challenging and dynamic work environments to become a part of our dedicated team of professionals and contribute daily to bringing clean, reliable and cost effective solar energy solutions to customers around the globe.
Join us in our mission to promote and develop solar energy as a source of clean, renewable energy for all.
As Trina Solar continues to expand its capacity, we are looking for talent who is passionate about solar energy. From research and development to sales and marketing to manufacturing and operations, Trina Solar looks for people who thrive in exciting, challenging and dynamic work environments to become a part of our dedicated team of professionals and contribute daily to bringing clean, reliable and cost effective solar energy solutions to customers around the globe.
Join us in our mission to promote and develop solar energy as a source of clean, renewable energy for all.